TotalCare Concierge (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our services, you agree to the terms outlined in this policy.
1. What Personal Information We Collect
We collect the following types of personal information when you engage with TotalCare Concierge:
- Identification Information: Name, contact details (e.g., phone number, email address, mailing address)
- Service Preferences: Information related to the services you request, including preferences, schedules, and special requests
- Transactional Data: Records of purchases, transactions, and service requests
- Communication Data: Correspondence, feedback, or inquiries you provide to us
We may collect this information through various channels, including our website, phone calls, email communications, and in-person interactions.
2. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To provide our services: We use your information to fulfill requests, manage your account, and deliver the services you request.
- To communicate with you: We may contact you regarding your service requests, updates, or important changes to our services. Additionally, we may send promotional communications with your consent.
- To improve our services: We may use your feedback and preferences to enhance our services and customize future interactions.
- To comply with legal obligations: We may need to use and disclose your personal information to meet legal or regulatory requirements, such as tax obligations or responding to law enforcement requests.
3. How We Protect Your Personal Information
We take the security of your personal information seriously. We have implemented physical, administrative, and technical safeguards to protect your data against loss, theft, unauthorized access, disclosure, alteration, and destruction.
- Encryption: Sensitive personal information is encrypted during transmission (e.g., through secure websites or email).
- Access Controls: Only authorized personnel have access to your personal information.
- Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- With your consent: We may share your information when you have explicitly given us consent to do so (e.g., sharing information with third-party service providers who assist us in fulfilling your requests).
- To service providers: We may share your information with trusted third-party vendors who help us provide services to you (e.g., payment processors, shipping companies). These service providers are contractually obligated to handle your information in accordance with this Privacy Policy and applicable laws.
- For legal reasons: We may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or other lawful requests by government authorities.
5. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
- Access: You have the right to request access to your personal information that we hold. To request a copy of your data, please contact us using the details below.
- Correction: You can request that we update or correct any inaccuracies in your personal information.
- Withdrawal of Consent: If you have provided consent for certain uses of your personal information (e.g., marketing communications), you can withdraw that consent at any time. You can do this by following the “unsubscribe” link in marketing emails or by contacting us directly.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional or marketing communications at any time by replying “unsubscribe” to our emails or by contacting us directly at 587-973-CARE (2273).
Please note that withdrawing consent may impact our ability to provide some services to you.
6. Use of Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to collect information about how you interact with our services. This helps us improve your user experience and tailor our services to better meet your needs.
You can control cookie settings through your browser settings. However, disabling cookies may limit some functionalities of our website.
7. Third-Party Websites and Services
Our website may contain links to third-party websites or services that are not operated by TotalCare Concierge. This Privacy Policy applies only to the personal information we collect. We encourage you to review the privacy policies of any third-party websites or services you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights under this policy, please contact us:
TotalCare Concierge
info@TotalCareConcierge.com
587-973-CARE (2273)